Refund and Cancellation Policy
At Kuberns, we believe in helping our customers as much as possible. Our cancellation and refund policy is designed to be simple and clear.
- 1. Order Cancellations:
- Cancellations are allowed only within 3-5 days of placing the order.
- If the order has already been communicated to vendors or shipped, cancellation may not be possible.
- 2. Non-Cancellable Items:
Perishable items such as flowers, food, and similar goods cannot be canceled. Refunds or replacements may be provided if product quality is proven to be unsatisfactory.
- 3. Damaged or Defective Products:
If you receive a damaged or defective product, please report it to our Customer Service within 3-5 days of delivery. Our team will inspect and validate the issue before approving any replacement or refund.
- 4. Product Expectations:
If the product received does not match the description or your expectations, please contact our Customer Service within 3-5 days. After evaluating your complaint, an appropriate action will be taken.
- 5. Warranty Claims:
For products covered under manufacturer warranties, please directly contact the manufacturer for assistance.
- 6. Refunds:
Once a refund is approved by our team, it will be processed within 3-5 business days.