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Refund and Cancellation Policy

At Kuberns, we believe in helping our customers as much as possible. Our cancellation and refund policy is designed to be simple and clear.

  1. 1. Order Cancellations:
    • Cancellations are allowed only within 3-5 days of placing the order.
    • If the order has already been communicated to vendors or shipped, cancellation may not be possible.
  2. 2. Non-Cancellable Items:

    Perishable items such as flowers, food, and similar goods cannot be canceled. Refunds or replacements may be provided if product quality is proven to be unsatisfactory.

  3. 3. Damaged or Defective Products:

    If you receive a damaged or defective product, please report it to our Customer Service within 3-5 days of delivery. Our team will inspect and validate the issue before approving any replacement or refund.

  4. 4. Product Expectations:

    If the product received does not match the description or your expectations, please contact our Customer Service within 3-5 days. After evaluating your complaint, an appropriate action will be taken.

  5. 5. Warranty Claims:

    For products covered under manufacturer warranties, please directly contact the manufacturer for assistance.

  6. 6. Refunds:

    Once a refund is approved by our team, it will be processed within 3-5 business days.

Kuberns

AI-Powered Cloud Autopilot for One Click Deployments

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